Shipping Policy
At SYTELLA, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully:
Shipping Destination
In India, SYTELLA serves to all major cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
NOTE: At present, we do not have the option to deliver a single order to multiple
destinations. You will need to place different orders for shipment to multiple destinations.
NOTE: At present, we do not have the option to deliver a single order to multiple
destinations. You will need to place different orders for shipment to multiple destinations.
Shipping Partner:
Our domestic logistics partner is Blue Dart, Delhivery, Ecom Express, Xpressbee & Pick-n-Del. For any issues faced or assistance required with the delivery of your order, kindly contact our customer support.
Please note: In case you suspect that the package may have tampered before the delivery, you may reject it at the time of delivery.
Please note: In case you suspect that the package may have tampered before the delivery, you may reject it at the time of delivery.
Secure Packaging
Every product goes through multiple quality checks to ensure we deliver you the perfect jewels safely. Once the jewellery passes quality checks, it is packed in plastic zip lock/pouches to ensure the safest delivery. The packaged products come in a SYTELLA.
Once your order has been shipped, we will e-mail you with the tracking details of your order. Our aim is to deliver you your products safely at the earliest possible to provide you with a happy unboxing experience, and we appreciate your patience and trust with us regarding the same.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status in real time.
Time to Deliver
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
Delivery Time for Domestic Orders:
The product is delivered within 5-7 working days in India from the day of the order
confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government.
In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you of the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made.
We only partner with reputable courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
Express delivery
Express Delivery option available for select pincodes for select cities (Delhi, Mumbai, Hyderabad, Chennai, and Bangalore) for select products. Under this option, the product will be delivered the next day of 5/7 days for domestic orders.
If there is a public holiday or Sunday, the TAT for express delivery will extend by another day. Customers are advised to expect the delivery by the date mentioned under Express delivery option.
Shipping Charges
Good news, shipping is completely free across India. There are no hidden costs or minimum order value required.
Delays & Support
While we strive for timely deliveries, occasional delays due to weather, logistics, or festivals may occur. For any concerns, please contact our support team at
Mail: shanutechnical7@gmail.com